Phoenix Airport: Rows of unclaimed baggage went on for miles due to thousands of cancelled Southwest flights. Photo by Storm Gloor
There is a new way of traveling and it doesn’t include checking your bags at the airport. During the week of Christmas, thousands of flights were cancelled across the country, but the largest meltdown happened in Southwest terminals in cities like Denver, Houston, Los Angeles, and Chicago, causing travelers to miss family dinners, ski trips, and time with friends. Additionally, those weary travelers had no idea where their luggage was or if they would ever see it again.
Media outlets all over the United States showed photos of seas of baggage accompanied by headlines such as “Horror stories, misery at LAX and Burbank airport as Southwest meltdown strands thousands” (Los Angeles Times), “1,000 Southwest flyers slept overnight at Denver airport amid ‘nightmare’ flight cancellations” (USA Today), “Unclaimed luggage piles up at airports following Southwest cancellations” (NPR), and “Long lines, unclaimed baggage, and frustration” (The Denver Post), among many others.
According to The New York Times, “more than 2,500 flights, or 62 percent of [Southwest’s] planned flights” were cancelled on December 28, and that continued for the next several days. In addition, “some passengers, unable to rebook Southwest flights, rented cars, or spent hundreds of dollars to buy tickets on other airlines.”
Hunting For Lost Luggage
Longtime Vail Valley residents and seasoned travelers Chelsea and Matt Rummenie dealt with four flight cancellations over the course of a few days. They drove to Denver International Airport from Vail on December 23 and spent hours on an airplane that never took off. They booked a hotel near the airport only to be told upon arrival that there were no rooms available. Hundreds of dollars and many days of frustration later, the couple never got out of Colorado. They missed spending the holidays with their families — a trip that had been planned for months — and they didn’t see their bags until 2023.
“We’re still trying to get our money back for all the cancelled flights, Ubers that we took to and from hotels that didn’t have space for us, and time spent driving up and down I-70 to locate and retrieve our belongings,” says Chelsea.
On January 2, Chelsea and Matt drove back to DIA to locate their belongings. After rummaging through mountains of bags, they finally found their luggage, which thankfully still had the thousands of dollars in gear, clothes, and Christmas gifts inside. “We couldn’t believe what we were seeing,” Chelsea explains. “Thousands of bags piled up and very few employees available to help. It’s a bigger issue than just delayed and cancelled flights.”
Ten Days: It took ten days for Vail residents Matt and Chelsea Rummenie to locate and retrieve their bags from a flight that never left Colorado. Photo by Chelsea Rummenie
Something’s Gotta Give
Following the nightmare that was the luggage crisis of the 2022 holiday season, more and more people around the country are choosing alternative methods of getting their bags to and from their desired locations. Carly Fields, a Los Angeles resident who flies at least once a month for work, says she refuses to check a bag because she fears that it will get lost. Instead, she makes sure everything she needs fits in her FAA-approved carry-on.
“I’ve had too many issues with cancelled flights and lost luggage so now I only carry-on my bag,” says Fields. “It doesn’t matter how long I’m out of town — I would rather pack fewer clothing choices or find a place to wash my clothes than risk being without my belongings.”
For those who travel with gear, and therefore don’t have the carry-on option, shipping luggage and equipment is becoming a popular alternative. Greenwich, Connecticut, resident Stephanie Spooner travels to Colorado with her family every year and has learned that, with two kids and a ton of stuff, shipping their ski equipment and clothing gives her peace of mind.
“Flying across the country is already stressful, so the last thing we need is dealing with lost luggage,” Spooner explains. “Also, if our skis and equipment get lost, our ski trip is ruined.”
Spooner uses TripHero — a locally owned and operated company out of Edwards, Colorado, that ships luggage and sports gear — because it saves her time, money,
and aggravation. Other options are Paradise Baggage out of Englewood, Colorado, which is family owned and operated, as well as ShipGo, which is headquartered in West Palm
DIA In Disarray: A sea of luggage remained in January 2023 as weary travelers searched for their lost belongings from delayed or cancelled holiday flights. Photo by Chelsea Rummenie
Beach, Florida.
More Choices And Flexibility
Although flights can always get cancelled and bags can get lost any time of year, traveling during peak times — such as the December holidays, President’s Day weekend, and March spring break — is when shipping luggage has become more of a necessity. In 2023, many have said that shipping luggage and equipment is going to be their new method of travel as it alleviates frustration, saves time that would be spent standing around at baggage claim, and allows for more autonomy if flights are cancelled.
TripHero COO Patrick Mcilvain adds that their goal is for “people to start their vacation the moment they leave their home and experience traveling in a way that is hassle-free.” He continues, “By shipping bags rather than lugging them around airports, travelers have more flexibility and peace of mind that their luggage will be waiting for them at their hotels, vacation rentals, or homes rather than the other way around.”
For more information visit www.gotriphero.com, www.paradisebaggage.com, or www.shipgo.com.