Renter’s Rights Being Neglected At Gables Vista In Cherry Creek

by Jessica Hughes

No matter the price tag for rent, renter’s rights still matter. Gables Vista apartments in Cherry Creek, where rent prices average $2,000 per month, has garnered much criticism from its residents. Built in 2020, it only took the property five years to rack up a myriad of safety and habitability concerns. When a local resident first moved in, she described the building as being very safe, upscale, and, in general, had a positive initial experience. But in the last two years, things have changed and not for the better.

The first incidence of note she remembers took place in November 2023 with a drive-by shooting in front of the property. Since then, she had heard about cars getting broken into at the property over the last year, packages stolen from the front desk, and the concierge’s car stolen in 2024 from the guest parking lot. With crime ramping up at the property, she said she felt like the management team wasn’t being proactive enough in preventing these crimes.

But the most recent drive-by shooting on June 29, 2024, frightened her the most when multiple shots were fired into the lobby and ricocheted into a fourth-floor apartment. According to several residents, the ­family member of another resident had invited people into the building for a party, who were identified as aggressive and harassing other residents — despite the property’s policy of only two guests per resident at the pool and other public amenities spaces. After eventually being kicked out, the party crew continued out front harassing others and then that’s when roughly 20 shots were fired into the building.

The bullet holes shot into the building were left without repair for months and communication from management about the incident lacked empathy and any real concern for their safety according to residents. Despite safety concerns and expressed needs for additional security, she says management never implemented any additional safety enhancements like 24/7 security, even though management claimed an increase in patrol which she never witnessed.

In addition to safety concerns, the property experienced a slew of maintenance issues, including a carbon monoxide leak with little to no communicat

ion from management, a gas leak and building-wide gas shut down leaving residents with no access to hot water or gas ranges for several days, and failed pipe repairs that caused two floods in the building’s 4th floor and 3rd floor parking garage, which prompted some residents to call the Colorado Department of Public Health and Environment.

Beyond our interview with this particular resident, a simple search on Google for Gables Vista reveals numerous one-star Google reviews from residents who have plenty to say about living conditions at this property. Some include: “Want bullet holes in your lobby doors for 3 months? Broken elevators and hot tubs that take 1-2 months to fix? Broken fridges take 2.5 months to fix? This was all in the last 6 months — been here for 3+ years and Gables Vista has become unlivable. Don’t recommend to anyone and will be leaving as soon as we can,” said Max Carlson from Google Reviews.

Another review from Evan Haas said, “Such a shame. New staff every week because they’re tired of tenants complaining about all of the things wrong with the building. Management refuses to address anything. Since the summer we’ve had break ins, cars stolen, drive by shootings, multiple water pipe leaks (not even winter), gas leaks, and the only hot tub has been down for a total of 4 months. And if you try to leave, they force you to pay to break your lease.”

The reviews continue warning others, “DO NOT move in here,” each coupled with photos and videos of tenants walking through inches of water from the flooding on the 4th floor.

The living conditions at Gables Vista got so bad that she reached out to the building inspector with the City and County of Denver, the CDPHE, and the office of councilwoman Amanda Sawyer explaining their concern for safety and habitability issues. Also trying to understand their legal rights as renters, she sought out information from the Colorado Poverty Project. Providing insight into the Warranty of Habitability, a specialist from the CPP cited…

“Under C.R.S. 38-12-503(3), if a tenant finds their residential premises uninhabitable due to a condition, notifies the landlord, and the landlord doesn’t respond within the specified timeframes (14 days for regular issues, 7 days for urgent ones), it’s presumed the landlord breached the lease. Then, it’s up to the landlord to prove otherwise.”

“According to C.R.S. 38-12-503(4) as modified as of May 3, 2024, if a condition seriously affects the tenant’s life, health, or safety, the landlord must offer alternative housing at the request of the tenant and at no cost to the tenant within 24 hours from that request. This housing should be like the tenant’s current place (including the same number of beds as the uninhabitable unit) and within 5 miles of the uninhabitable unit. The landlord is responsible for paying reasonable costs and a per diem for expenses that the tenant needs to pay to relocate to the alternative housing. If the alternative housing is needed for more than 48 hours, the landlord must either provide a kitchen setup or offer a daily allowance for m

eals and expenses.”

Residents say they received an email from management offering to reimburse for a day at Colorado Athletic Club to shower when water had been shut off for 12 hours due to a pipe repair, with no indication of when the water would be turned back on. And when an entire floor flooded, residents were sent emails stating they would not be put up into hotel rooms or reimbursed for food or other needs. Despite Colorado law, it appears on a few occasions that Gables Vista failed its tenants.

Amidst all of these issues, residents also learned the lease had been recently revised to not include a lease-break option, a $100 lease change fee was added as well as an extra charge for maintenance, and a $100 admin fee to renew your lease. One resident even reported her checking account information was removed from the pay platform leaving her with only debit or credit options, which charge a fee.

All of this has left current residents wondering “What’s next?”

Gables Vista sits at 375 S. Jackson St. in Cherry Creek. The 12-story property holds around 250 units and is owned and operated under Gables Residential. When asked how Gables Vista management was handling these issues, they declined to comment.