Real Estate Reallocation: The Speculative Future Of Denver’s Post-Pandemic Commercial Properties

Real Estate Reallocation: The Speculative Future Of Denver’s Post-Pandemic Commercial Properties

by Luke Schmaltz

In the past year, the Denver commercial property market has been flipped upside down, run through the wringer, and hung out to dry. While circumstances appear bleak in some areas, the twists and turns of pandemic-induced social upheaval are not without glimmers of hope and outright indications of future solvency.

Commercial and residential real estate are symbiotic halves of a larger whole, and just as one directly affects the other, the balance between the two can take on surprising configurations. Such is the current state of affairs in the Mile-High City, and property professionals from both sides of the fence are forging forth with equal amounts of bullish determination, speculative flexibility and hopeful trepidation.

Downtown offices may not quickly repopulate, as many work-from-home folks have relocated to the suburbs.

Parallel Perceptions

From the viewpoint of residential real estate professionals, the commercial market is a cliffhanger, a head-scratcher, and an anomaly compelling enough to draw curiosity that is far beyond casual observation. Jennifer Barnes of eXp Realty, LLC has considerable experience in the residential sector, and has watched with piqued interest as her area of the market reacts to the changing commercial sector. This area of the market is inevitably affected by the overnight replacement of traditional office settings with entire industries of remote workers. “The draw to being in the city is gone,” she begins. “There has been a huge run [on residential properties] across the whole Front Range — especially places like Conifer, Evergreen, and Elizabeth,” she explains. “The whole downtown Denver market is not what it was — people are not clamoring to be down there right now because they are working remotely. I mean, why would you want to live in a congested area if you don’t have to?” Barnes was fortunate enough to be on the upside of the remote worker trend, unlike other large real estate firms with huge offices and sizable leases to boot. Her firm, eXp, grew during the pandemic due to low overhead while others were forced to downsize because “they didn’t have the revenue from home sales because they were shut down during Covid, but they still had huge office building leases to pay.”

Meanwhile, from a real estate inspector’s viewpoint, the commercial property shift has created circumstances reminiscent of the pre-marijuana retail boom. Robert Crawford is owner/operator of Colorado Complete Home Inspections, and he points out, “Before we had the cannabis industry, we actually had a lot of empty warehouses and empty retail spaces. Then, something came along which allowed new investors to buy up the available spaces at a fraction of the price. The vacuum left behind by the Covid reminds me of that. The landscape now versus back then bears a striking similarity,” Crawford explains. “You’re seeing ‘for sale’ and ‘for lease’ signs on retail spaces in some districts and among commercial warehouses alike.” So, it seems the stage is once again set to favor a buyer’s market. Perhaps this indicates that once again, another influx of outside investment capital and enterprise is already underway.

A Dual Perspective

Shane Henry of 303 Property is amazed at how many cash-solvent investors are standing by to scoop up retail spaces.

Shane Henry, owner of 303 Property, has been working as a broker in the Denver commercial and residential markets for eight years. “When Covid hit, I thought commercial real estate was going to totally take a dive, but it didn’t,’’ he begins. “There’s still a lot of people out there with money, so as soon as a retail space becomes available, someone else is waiting to swoop in and scoop it up. So, it’s really interesting because I thought for sure it was going to be the opposite. It blows my mind, to be honest.” Henry continues, “A lot of people are showing up from other states like California with a lot of money from having just sold property there. So, they can come in and pay cash for spaces in Colorado.” Case in point: strip malls. Henry explains the robust state of occupancy in most of these retail destinations, “I’m not seeing lots of vacancies in them. If anything, I’m seeing almost more of a demand for these spaces.”

Letters From The Front

Meanwhile, a cross-section of those working exclusively in the trenches of Denver commercial real estate reveals a wide variety of viewpoints.

  • Vincent Grandi with Keller Williams Realty Urban Elite thinks vacant commercial properties offer some obvious social solutions.

    Vincent Grandi of Keller Williams Realty Urban Elite contends that the work-from-home directive has gained momentum that may not be totally reversed. He sees the vacancies in the office building sector of the commercial market as an opening to address the 500 lb. elephant in the proverbial room. “This could be an opportunity to address the homeless crisis with a windfall of micro-type condos” he explains. While this is merely speculation and not a hard-and-fast solution, Grandi is also quick to point out the consequences of office buildings and warehouse properties which remain empty for too long. “Leaving all that property vacant is just presenting opportunities for things that aren’t good such as graffiti, arson, vandalism, and theft.”

  • Mark Ryan, a broker with eXp Commercial Real Estate, lays it out plain and simple with the office building situation. “The biggest eye opener for me was how people working from home had such an effect on property values. Commercial property shifted from a landlord’s market to a tenant’s market overnight,” he begins. “What I’m seeing is a whole lot of properties coming on as ‘reduced rate’ listings.” While this is the case with office buildings due to the rigid nature of their intended use, it may not apply to other commercial properties. “Retail is different, because it can be sliced up in so many different ways,” Ryan explains.
  • Michael Griffin of Madison Commercial Properties feels that office building occupancy will return as a fiscal necessity.

    Michael Griffin is a Managing Partner at Madison Commercial Properties in Cherry Creek, and he sees the effect of the work-from-home contingency on office space as a temporary circumstance that will correct itself. “Over time,” he attests, “people will be getting back to work [in offices]. Yes, Covid affected office space, for sure, but the last six weeks have been really busy,” he explains. “For some industries, office dynamics and corporate culture rely heavily on in-person workplace environments. As a business owner, I know for a fact that it is crucial to directing, motivating and communicating with your staff.”

  • Yvette Kimmel is a broker with Ai3 Properties, which handles a network of 10 office buildings in Southeast Denver. She paints an upbeat picture of the commercial real estate market, at least as far as her properties are concerned. “We have every reason to be encouraged” she begins. “We have been extremely busy, and the only thing that is different in our business is that our tenants are just kind of moving around. In some cases, it is to smaller suites … but for the most part, we are staying very full,” she explains. “I think we are in an enviable position because we are not in prime downtown real estate, and we are not in prime DTC real estate — we’re right between those, so we’ve got people moving out of those expensive suites into something that is still in a prime location without those high prices per square foot,” she continues. Kimmel is confident that office culture is an integral part of American work life, saying, “Part of the experience is the social experience.” Kimmel also contends that, as society opens back up, in-person retail may also be in for a much-needed surge. “We don’t all want to be buying from Amazon for the rest of our lives,” she says.
  • Rachel Colorosa of Colorosa Commercial Properties takes a data-driven approach to her informed speculations.

    Rachel Colorosa, Executive Director of Colorosa Commercial Properties, is a self- professed “statistics geek” and a graduate of Colorado College with a B.A. in International Political Economics. When analyzing the effect of Covid-19, the work-from-home contingency and the stark vacancies in large commercial office buildings — she dug into the numbers. She cites a series of recent surveys by Gensler — a global (50 locations worldwide) architecture, design, and planning firm focused on data-driven insights. “The data shows that, because of Covid and social distancing, people don’t like confined spaces — especially elevators,” she begins. “This means large downtown office buildings may not recover, but suburban office facilities under four stories will be at capacity.” Colorosa sees the current trends in retail, office, and industrial real estate as three intersecting lines which form an “x” with a horizontal line through it. “There’s a negative trend in retail, office is flatlining, and industrial is going way, way up,” she explains. Based on the Gensler data, Colorosa feels “we’ll see a lot of retail turned into offices” and “empty big box retail spaces will be repurposed as call centers or Amazon fulfillment centers.”

Currently, diagnosing the status of commercial real estate in Denver is speculative, and relies heavily on the informed perception of the beholder. At least one thing is clear — things are happening — which is a welcome change from last year’s grim alternative.

Atrocities In Ethiopia Reignite Stateside Divisions: Local Tigray Community Suffers In Real Time

Atrocities In Ethiopia Reignite Stateside Divisions: Local Tigray Community Suffers In Real Time

“The world is divided into armed camps ready to commit genocide just because we can’t agree on whose fairy tales to believe.”  — Ed Krebs

by Luke Schmaltz

Daniel Woldu is a resident of Aurora, Colo., and a member of the international Tigray community. He has family members living in the Tigray region of northern Ethiopia. He watches in horror as online CNN footage (leaked from a soldier-turned-whistleblower) shows a military squadron slaughtering his ethnic peers in illegal extrajudicial executions. He is witnessing the genocide of his people — which is concurrently taking place.

Stateside demonstrations raise awareness of a humanitarian crisis. Photo by Endale Getahun

Woldu is becoming increasingly distressed, as a member of his immediate family traveled to the Tigray region in early September. The region has since been invaded by its own country’s army — an initiative ordered by Ethiopian Prime Minister Abiy Ahmed. As a result, all communication was completely disabled. Although some telephone service has recently been restored, Woldu endures long stretches of worry — not knowing the fate or whereabouts of his gravely endangered family member. (Identity withheld at Mr. Woldu’s request). Speaking for his Tigray community at large, Woldu explains, “This is something the majority of our community members are facing. They have family members who are stranded and it’s hard to know their whereabouts or even if they are still alive or not.”

The Walls Close In

On November 4, 2020, while the rest of the world was fixated on the results of the U.S. election, the invasion of Tigray went largely unnoticed. The initiative began by blocking the main conduit of goods, services and commerce into the region and by cutting off all telephone and internet connections and shutting down the electrical grid. The Ethiopian National Defense Forces were then deployed along with aerial bombardments. Abiy declared the campaign was a “law and order” operation against domestic terrorists. Yet, the atrocities being committed by Abiy’s forces — which reports confirm as weaponized rape and indiscriminate murder — did not come to light until they were brought to the fore by Amnesty International. To make matters worse, the campaign has been joined by troops from the northern neighboring country of Eritrea, who are acting in allegiance with Abiy’s federal troops. To further complicate matters, Tigray is in an ongoing retributive dispute with militias from the western bordering region of Amhara, who are attempting to annex Tigrayan territories. Essentially, Tigray is surrounded on all sides.

Ulterior Motives

Ethiopian Americans of Denver show their support for their families in Tigray. Photo by Endale Getahun

Although Abiy’s campaign was presented to the global community as a peacekeeping necessity, it is largely recognized that the invasion was a result of long-simmering tensions between Ethiopia’s federal government and the regional government of Tigray. While the conflict is taking place on the other side of the globe, it is having a profound effect on many stateside communities. One such community is the Ethiopian populace of the Denver/Aurora region which includes around 30,000 residents — some foreign born and others first-generation Americans. A small segment of this community identifies as Tigrayan, which is ethnically distinct from other Ethiopian communities. This dynamic makes matters worse for people like Daniel Woldu, as long-held tensions between ethnicities driven by religious differences and cultural bias are being reignited by the conflict in Ethiopia and carried out in American communities. Woldu explains. “Abiy’s propaganda is so that the general population does not feel bad for being complicit with genocide.”

To The Streets

War-torn Tigray region of Ethiopia hits home with Denver/Aurora residents.

For this reason, members of the Tigray community in Colorado and in cities across the nation have taken to staging protests. Their mission is to spread awareness of the humanitarian crisis and to put pressure on American authorities to take action and stop the ongoing genocide of their people. Peaceful protests are taking pace in Washington, D.C., Denver, Los Angeles, New York City, Louisville, Las Vegas, and many others. Multiple marches on Colorado’s State Capitol as well as candlelight vigils at area religious centers are bringing the local Tigray community together, but so far, they have not swayed local officials to appeal to their counterparts in Washington to intervene. The overarching concern of the citizens is that Ethiopian federal troops are not allowing the United Nations into the region to provide humanitarian support to refugees, many of whom they are related to. While this is having some influence, activists like Daniel Woldu are painfully aware that it is not enough. “While they [U.S. Government] have put demands out there,” he says, “they have not been able to stop the [Ethiopian] military.”

To The Airwaves

Denver’s Endale Getahun broadcasts the ongoing crisis in his home country.

Among members of the Denver/Aurora Ethiopian community, journalist Endale Getahun is working overtime reporting the events in Tigray as well as the ongoing protests in communities across the United States. Getahun broadcasts via Ethiopian Community Television and radio station KETO 93.9 FM. He explains that not all stateside Ethiopians are sympathetic to Tigray. “The majority of Ethiopians do not have sympathy for Tigrayans due to predisposed bias,” he says. Getahun also makes a clear distinction between Abiy’s propaganda, his claimed intentions and the subsequent actions of his military campaign. “When the government of Ethiopia launched the attack — to convince the general population — they said Tigrayan insurgents had attacked the military base in Tigray where the federal troops were stationed. But those troops have been there for 20-plus years — some of them are married to Tigrayans — so that was just an excuse.” He explains. “And now, since the power, communications and internet have been down, a lot of loved ones, a lot of people around the world, cannot reach their families, send money, food or medicine. Instead of apprehending the local [Tigrayan] leadership like they said they were going to do, they are trying to wipe out the whole Tigrayan population.”

The War At Home

Meanwhile, Daniel Woldu is still hopeful that his stranded family member can somehow, by some means, make it out of war-torn Tigray and back home to Colorado. “[They] are scared to travel because of what might happen.” he says. “Who knows, they may be one of the unlucky ones who steps out the door and is met by Eritrean troops.”

Woldu and others have met with local representatives to voice their concerns. “We’ve had conversations, as a community, with our congressman — Jason Crow — but those are just conversations. There are no actions behind them,” he explains. “The problem is that there are other Ethiopians in our community who are saying ‘you have to stay away from internal problems in Ethiopia.’ There is a genocide going on and they are advocating that the U.S. should not take any action.” Woldu cites the ongoing divide between Ethiopian ethnicities and how the Tigray people are just 7% of the country’s total population, which is reflected in Ethiopian communities the world over.

Daniel Woldu is also a member of Omna Tigray — a national organization of young professionals dedicated to spreading awareness of the humanitarian crisis affecting the Tigray people (omnatigray.org).

Shifting Baselines: Time-Honored Social Customs Endangered By The Pandemic

Shifting Baselines: Time-Honored Social Customs Endangered By The Pandemic

“We cannot change anything until we accept it. Condemnation does not liberate, it oppresses.” – Carl Jung

by Luke Schmaltz

At the onset of 2020, most folks were not familiar with the term social distancing. For all the average citizen knew, it could have meant that your network of friends and associates was so big that it covered vast distances. But, as everyone knows all too well, that’s not what it meant. The result was a pandemic-distressed public that had to quickly train itself to curtail a deep-seated set of automatic social behaviors.

Social Distancing: A little over a year ago, few people knew what this meant. Now, it’s an all too familiar phrase.

Several hallmarks of normal social behavior were pinpointed as instances of human interaction that accelerated the spread of Covid-19. And so, in the spirit of self-preservation, an outgoing society deeply invested in handshakes, hugs and hellos became a sequestered, suspicious, lonely, paranoid populace — resentful of itself for being deprived of itself.

Social distancing restrictions are expected to lift in tandem with the vaccine rollout. There is a pervading hesitancy among many, however, to become relaxed too soon — floating the possibility that another surge in cases could take hold and then the whole mess starts over again. Yet, in the backs of the minds of many, are those blurry, joyous, pre-pandemic memories of exuberant greetings, boisterous gatherings and loving embraces. Lest they be lost to the righteousness of newly-converted germaphobia, a refresher course of America’s beloved social customs is in order.

Handshakes

Handshake: There is some speculation that the Coronavirus may spell the end of handshakes.

This universal gesture of goodwill has been in use for millennia and is evidenced in the archaeological record as far back as 500 BC. The handshake exists as a greeting, in one form or another in most cultures the world over and symbolizes alliance and trust between parties. Historians theorize that it was originally designed to show that neither person was carrying weapons in their right hand, with the shaking motion designed to dislodge any knives or other implements hidden up the sleeve. Today, elaborate variations on the palm-to-palm clasp have been invented as specialized greetings between members of an exclusive group or a codice of a secret affiliation. Regardless, this ice-breaker of a social mannerism is an essential conversation starter in the worlds of business and in leisure alike.

Pro tip: Do not deliberately crush the hand of the person you are greeting, as it eradicates the entire purpose of the gesture. Also, grabbing the offered hand and yanking the person toward you as a show of dominance can guarantee they will not be shaking your hand again anytime soon.

Fist Bumps And High Fives

High Five: The high five is another greeting that may have contracted a permanent case of Coronavirus-itis.

While the former could be a toned-down version of the latter, both are internationally renowned gestures of affinity which originated in America. The fist bump first became popular in the 1970s and is thought to be dually appropriated from an incognito version of the Black Panther power symbol and the catalyzing magic ring touch of the Wonder Twins in the popular Super Friends cartoon. Also, the fist bump is the most benign of the hand-based greetings — used exclusively by the germ-conscious such as TV game show host Howie Mandell. Meanwhile, the high-five can be traced back to professional baseball players in the 1950s. As a celebration of success while the world was watching, it was a much-needed salute for triumph during intense moments when a handshake simply would not suffice.

Pro tip: First bumps are just that, a friendly tap so no matter how excited you are to see someone, do not punch their knuckles. To avoid embarrassing misses on high-five attempts, be sure to focus on your target — the center of your acquaintance’s palm. Otherwise, a spirited swat could turn into a flailing flap.

Hugs

Free Hugs: It is a proven scientific fact that hugs are good for you and free — most of the time.

Hugs in private between family members, especially mother and child, have been around since the dawn of mankind. Yet, the hug did not become a staple of Western public life until American celebrities and leaders co-opted it from their Latin and European counterparts in the mid-to-late 20th Century. The hug was popularized by entertainers like Sammy Davis Jr. and politicians like Jimmy Carter. Until recently, it was ubiquitous in relaxed, informal social situations and was an unspoken essential between family and friends. The expression, “You look like you could use a hug” is a result of this, because it has been found that the human embrace can provide comfort and reassurance in powerful ways where words and facial expressions fall short. In an article recently published by Time.com, researchers at Carnegie Mellon University’s Laboratory for the Study of Stress, Immunity and Disease reported, “ … [hugs] were associated with an uptick in positive mood markers and a reduction in negative ones; the opposite was true of relationship conflict. And on days when both occurred, people tended to report fewer negative feelings and more positive ones than on days when they experienced conflict but no hugs.”

Pro tip: Don’t be a long hugger unless the occasion is one of intense emotion. A momentary embrace will suffice. Also, the side hug where just one shoulder is offered rather than a full embrace is like shaking hands with just your thumb and forefinger. Go all in or don’t go at all.

Verbal Greetings

Screaming: Screaming at one another is a time-honored Western birthright.

Over the last year, folks going about their business in public have been trying to decipher mask-muffled language and the internal moods of their counterparts by just the emotions shown in the eyes. Yet, since talking and yelling (among other mouth-related functions) are the very mechanism through which the disease has been shown to spread, this behavior is under considerable scrutiny. In America, however, the freedoms of self-expression guaranteed by our first Amendment rights are practically ingrained in every citizen’s DNA. It’s only a matter of time before dudes are yelling across lanes of heavy traffic to get the attention of their buddy across the street and tipsy women are shrieking like banshees upon recognizing an old friend in a crowded bar. Spoken language is essential to the human condition and using it at high volumes is a distinct characteristic of Western culture.

Pro tip: For the last year, you’ve been observing the practice of not spitting into the face of the listener when you speak. Try to keep that.

 

Topical Paradise: A Cross Section Of Denver’s Podcast Landscape

Topical Paradise: A Cross Section Of Denver’s Podcast Landscape

by Luke Schmaltz

The broadcasting topography across the Mile High City is as varied and diverse as the populace of the city itself. Listeners interested in local happenings, extreme opinions, artistic outlooks, nerd-tastic observations and business savvy can tune in and sink their teeth into just about any narrative that resonates with their worldview.

If you were to amass the vast amount of topical content originating from the greater Denver area into one giant mountain of sound, slice it in half and observe it like a geological map, you would see the musings of artists, sports fans, lowbrow freaks, highbrow sophisticates, political pundits, and many more swirling about one another like independent swarms of busy bees. Podcasting is alive and thriving in Denver and if you’re not tuning in, you’re missing out.

Brotherly Love

Brothers Joseph and Jonathan Garcia debate the superiority of Marvel and DC Comics, respectively.

Jonathan and Joseph Garcia love comic books. As twin brothers, their natural proclivity to tangle manifested in spirited debates about which brand of heroes and villains was best. Thus, was the genesis of Dynamic Duel — a podcast determined to either settle or perpetuate an ages-old Marvel vs DC debate. “Since we were young children, we’ve had an interest in the colorful, fictional worlds of Marvel and DC,” Joe explains, “and would regularly discuss which was better even as we grew up. We decided to record those conversations in 2016, leading up to the Batman v Superman: Dawn of Justice release, when we figured the Marvel and DC rivalry would further permeate the public’s perception.”

The Garcia brothers orchestrate each episode with precision and well-researched insight. Unlike some podcasts that are sent over the wire warts and all, Marvelous Joe and Johnny DC — their “super” podcaster names — edit for consistent pacing and flow in order to maximize listener experience. Content themes oscillate between comic book movie reviews and character match-ups such as Green Lantern vs Iceman, Plastic Man vs Mr. Fantastic and Batgirl vs Hawkeye. Whether you’re a fellow comic book nerd or a newbie, this podcast is a wealth of insight into the two most popular publishers of modern mythology.

While the past year has been a major bummer for some, this is not the case with the Garcias. Joe explains, “A common gripe from our friends and family over the past year [is] that they’ve been bored and experiencing cabin fever. That’s not been the case with us. In addition to never missing an episode drop date, we spent a lot of time this past year honing our craft and were lucky enough to win three Colorado Podcast Awards in 2020.”

From The Ground Up

Chuck Bonniwell and Julie Hayden are interested in revealing the truth about important issues.

Chuck Bonniwell and Julie Hayden are perhaps the hardest working team in Denver podcasting, producing three shows every week on Mondays, Wednesdays and Fridays at 3 p.m. MST. Like many of their contemporaries, they began in a basement with very little technical know-how but with one distinctive difference: they had a pre-existing listenership. After their show on KNUS was canceled, they were compelled to switch to the podcast format in order to stay in touch with their hard-won audience.

The show takes definitive stances on hot-button issues, and in a hypersensitive environment, they are feeling the effects — both positive and otherwise. When asked about the show’s stance on state-sponsored censorship, Hayden explains, “I would not describe our show as a ‘stance against the idea of government control.’ Rather, I would say we have a populist, grassroots take on things, whether it be Denver, Colorado, or national issues. And we are definitely being censored by YouTube, Twitter and Facebook. We have lost roughly a third of our Twitter followers since the election. YouTube deleted one of our shows over election content and Facebook regularly “throttles” the number of people who see our posts. We have created new accounts on Gab .com and Rumble.com.”

Undaunted, the duo forges forth in relentless pursuit of the examination, exploration, and dissection of the issues they are passionate about. They roll with the unfolding of current events, reacting in “real time” as much as possible. “We focus on current events, especially Denver and Colorado issues,” Hayden says. “We book guests a few days ahead of time but there is so much going on these days we do not plan more than a week ahead.”

When asked about the show’s format and content curation strategy, Hayden explains, “We want to provide an informative and entertaining show focusing on current events where everyone feels heard and welcome. We have leftist/Democrat guests and callers [and] we have more populist callers and guests who hold a wide variety of opinions that we often disagree with. We describe it as everyone sitting around the ‘kitchen table’ talking about the day’s events. Our hope is not to change anyone’s mind but to get people thinking and talking and hopefully [being] glad that they spent an hour with us.”

The Chuck and Julie Show shoots from the hip — so to speak — as each episode streams live across numerous channels. “Our show is somewhat unique in that we do video and audio. The show is live streamed on YouTube, Facebook, all of the major podcast apps like iTunes, iHeart, Google, etc. We also post the show on Podbean and Rumble… so there is no editing and anytime we have a scramble, (which happens all the time) [and] everyone sees and hears that.” Listeners who love this sort of authenticity can also anticipate high profile guests from time to time such as Fox’s Judge Jeanine Pirro, national columnists and authors like David Horowitz, John O’Connor, Jennifer Kerns, Rep. Ken Buck, and Democratic strategist Ted Trimpa.”

The Business Wizard

Dave Tabor of the PROCO360 Podcast is a business expert who has found his second calling.  Photo credit: Chris Clark

Dave Tabor does his homework. As a former business owner, company executive, holder of an MBA from CU, and senior executive for the Colorado Chamber of Commerce, he approaches each episode of the ProCo360 podcast like a high-level business presentation. He explains, “My approach is this: explore what makes me deeply curious about a leader and her/his company and dig into that. It takes research and preparation, and it takes some deep thought. I don’t quit my prep work until I feel excited for the interview. The most gratifying moment is when a guest pauses and says, ‘hmmm, that’s a great question.’”

After selling his company — Tabor Interactive — to a NASDAQ company, the former CEO was restless, and discovered that he missed the entrepreneurial world. Luckily, his business expertise was in high demand, and he was invited to be an intermittent guest host on a morning talk radio show. This developed into a steady hosting gig at a weekly morning show. Tabor felt his audience was better suited for evenings and he switched to the podcast format.

Thus far, he has delivered invaluable insight into the world of commerce through interviews with more than 100 Colorado business leaders including John Hayes (Ball), Jake Jabs (American Furniture Warehouse), Andre Durand (Ping Identity), Antoinette Gawin (Terumo BCT), Nancy Fitzgerald (iLending Direct), Tory Bruno (United Launch Alliance), Adam Contos (RE/MAX), and Troy Guard (TAG Restaurant Group).

To The Letter

The Narrators co-host Ron Doyle and actor/ teacher Adrian Holguin at The Narrators, August 2020 at EXDO Events Center.

Producer Ron Doyle is no stranger to the show running world, with over 10 years of experience under his belt across numerous formats. His current endeavor, The Narrators, is a hybrid balance of live production and curated podcast content. The live shows are taped every third Wednesday, and the stories that are shared by guests of those events are edited into podcast content. “During normal times,” Doyle explains, “the show happens at Buntport Theater. Right now, we’re doing virtual shows and will likely shift to outdoor shows at EXDO Events Center when the weather warms up.”

The Narrators strives to explore a breadth of themes, brought to the storytelling stage through the expertise of Denverites from all walks of life. After 10 years of shows, they have explored just about every topic imaginable. Doyle elaborates, “We invite comedians, actors, musicians, artists, and other interesting folks from around Denver to share true stories, and occasionally folks reach out to us when they have a story that matches the theme. We don’t screen or edit our storytellers, so we’re just as surprised as the audience by the stories they share.”

Adapting to restrictions Covid-19 placed on The Narrators live shows has been a challenge, but Doyle remains upbeat, “Our podcast actually took a hiatus for part of the year, because we were busy shifting the live show to virtual and outdoor venues (we just relaunched at the beginning of 2021), but we still had folks tell us how much they appreciated our back catalog of 200+ episodes. It’s soothing to hear the live audiences in those recordings, clapping and laughing. After a year of social distancing, it feels nice to hear how the world worked before the pandemic — and hopefully makes folks feel optimistic about the future.”

Making A Ruckus

The MF Podcast examines society’s underbelly through the lenses of musicians and artists.

True to their DIY musical roots, Aaron Howell and MF Ruckus bandmate Tony Lee started the MF Podcast in a spare bedroom on secondhand gear with a healthy sense of humor. “We’ve always enjoyed talking and cracking wise, so it seemed like something we could pull off pretty easily,” Howell explains. The longtime friends navigated the steep technical learning curve and steadily progressed from putting together episodes with whatever gear was at hand to working with a remote producer to moving operations into the Burn TV studios where Howell worked as a voice actor for Nug Nation. As the show grew, it was soon apparent that a local producer was in order and Denver music maven Gordon Leadfoot of the band Granny Tweed came aboard. Soon after, Lee, a Chicago native, was called back home which left Howell to lean on Leadfoot and MF Ruckus bass virtuoso Logan for support.

The podcast content is an expansion on the fascinating, wide-ranging and tragically fleeting conversations that take place in and around the world of live music — usually backstage or somewhere on the venue floor between acts. The format aims to magnify the dynamic of interesting people from all walks of life who meet, explain their unique insights, and laugh about shared experiences. “I’m sort of a hobbyist when it comes to heterodoxy, so I really like talking about the big issues happening in the world.” Howell explains “I like to talk philosophy, politics, life experiences, explore and learn. Mostly, we tell stories, crack jokes and let our guests lead the way. I sincerely believe we’ve never had a bad episode. The conversations are always good, wherever they may roam.”

Viewers who tune in to a live episode will be treated to the raw content as it unfolds between hosts and guests. Leadfoot, who has become an influential host/voice of the show in addition to producing, cleans up the audio, adds music and bumper for the audio feeds. Howell beams about the wide array of guests he has had the pleasure of interviewing over the show’s 121 episodes. Among these are Blaine Cartwright of Nashville Pussy, Ben Hutcherson of Khemmis, Apartheid activist-turned aeronautical engineer Eric Stranger, musician and record label head Reed Wolf, and comic book writer/professor/Ted Talker R. Alan Brooks, to name a few.

Those Who Can

The Grawlix continually prove that just about anything is possible with enough laughter at hand.

The trilateral axis of thinking people’s comedy known as The Grawlix is on a mission to save the world. Comedians Adam Cayton-Holland, Andrew Overdahl, and Ben Roy have been in each other’s orbit for the better part of 16 years. As individuals they have been forging their own standup careers which converge from time to time as The Grawlix — a name borrowed from the term used for typographical symbols used in place of obscenities. The group is best known for their outstanding television show Those Who Can’t which is available for streaming on HBO Max.

“We wanted to start a podcast,” Cayton-Holland begins, “because when our TV show ended after three seasons, we all kind of regrouped and thought, ‘Well we really like working with one another. Let’s do another project together.’” Cayton-Holland continues, “Unlike the pressure cooker of television, a podcast seemed like just a really easy, DIY format where there are no gatekeepers or anything, you just start one and off you go! We liked the freedom of that. We kicked around a few ideas for the format and then Ben (Roy) had the idea of doing a show where we try to improve ourselves and that just was the perfect spark. We reached out to our friend Ron Doyle (of The Narrators) who’s a wizard at this kind of stuff and he agreed to produce the podcast and off we went!”

The show’s format, while set with the clear directive of exploring self-care and personal improvement, allows an underlying comedic current to carry the momentum. Topics such as meditation and yoga are counterbalanced by slapstic spatula-slapping for overuse of the word “like” and self-inflicted, torturous binge-watching assignments of The Fast and the Furious movie series.

This healthy balance of self-care and silliness seemed to almost intuitively anticipate 2020 and the challenges it would bring. “The pandemic hit and the world as we knew it changed and everything was really frightening and anxiety-inducing and here we had this great format that we were already doing where we try to take care of ourselves, to try to counter the poison that we see in the world.” Cayton-Holland says. “The podcast is funny, first and foremost, but we always wanted the podcast to be positive and uplifting as well. So, really, it’s been something that I’ve come to look forward to over the lockdown. I get to check in with my friends every week and laugh a lot, and then put into practice a new way of looking at the world for a week. It’s been really good for my spirit, and our listeners tell us it has for theirs too.”

Bumpy Rollout Of MyUI+ Created Feeding Frenzy For Fraud

Bumpy Rollout Of MyUI+ Created Feeding Frenzy For Fraud

by Robert Davis

Fraud: In September, the Colorado’s Department of Labor and Employment’s estimated that three out of every four claims it received between July 18 and August 22 were fraudulent.

More Coloradans are opening their mailboxes to find US Bank ReliaCards or 1099-Gs that they don’t need, a sign that someone fraudulently used their name to file for unemployment.

In recent weeks, a freelance graphic designer and the CEO of a local aerospace company told Glendale Cherry Creek Chronicle that they were both victims of fraud. Luckily for them, the claims are amounting to an inconvenience. But, for many Coloradans waiting for or already receiving unemployment benefits, these fraudulent claims are wreaking havoc as tax season arrives.

Unemployment benefits are taxed as income, meaning taxpayers pay both state and federal taxes on the benefits. For fraud victims, this can result in paying multiple thousands of dollars in extra taxes while someone else reaps the benefits.

The freelance graphic designer described the hours of phone calls she’s made to both local and federal authorities concerning the fraud. Each time, she’s been met with the same response: “We might contact you with further questions.”

For the past month, it has been an exercise in futility to get someone to assist with the claim, or to even hear a human voice on the other end of the phone, she added.

“I truly can’t imagine what’s it would be like if I really needed these benefits,” she told the Chronicle.

What Happened?

On January 11, Colorado’s Department of Labor and Employment (CDLE) upgraded its unemployment software system to the MyUI+, whic

h combines regular state unemployment benefits with the PUA Online System used by claimants receiving federal Pandemic Unemployment Assistance (PUA).

The goal of the upgrade is to streamline responses to PUA claims, customers requesting payment via the phone line (CUBline), and providing virtual assistance, CDLE said during the launch.

Initially, when the system went online, it immediately flagged 20% of claims as fraud, prompting the state to seek guidance from the U.S. Department of Labor. In response, CDLE revised down a month of unemployment claims, revealing a batch of 31,237 fraudulent claims. CDLE said that a majority of the fraud is coming from overseas.

“When we deployed the new system Sunday morning at 6:30, we watched,” Cher Haavind, deputy director of the state Department of Labor, said in a statement. “We were all on a dashboard and we could see where people were hitting the system. They were coming from outside of the United States. They were coming from Nigeria. And they were, within five minutes of deploying the system, trying to access MyUI+.”

In December, USA Today published an exposé of a Nigerian engineer who paid $2 in Bitcoin to access a database of stolen Social Security Numbers and other personal information. In many states, that’s all the information one needs to start a claim. Websites such as FamilyTreeNow and TruthFinder offer additional information for a fee.

Others gained personal information through phishing expeditions. CDLE found a fake Twitter account under the handle @LaborColorado that was distributing an online form purporting to help Coloradans apply for unemployment. CDLE’s official Twitter handle is @ColoradoLabor.

Feeding Frenzy

CDLE said its unemployment software was due for an upgrade before the pandemic hit. Colorado’s system was running on a decades-old coding language known as COBOL. At least 12 other states run on similar aging language, including Alaska, Connecticut, California, Iowa, Kansas, and Rhode Island.

However, CDLE’s upgrade was delayed once the agency began receiving record numbers of claims during the spring. In 2019, CDLE handled nearly an average of 2,000 unemployment claims per week. Since mid-March, the agency has handled an average of 17,500 claims per week.

Meanwhile, a rapid update of the Colorado’s unemployment processes created layers of vulnerability within the system that officials are struggling to control. Governor Jared Polis added to the frenzy in March when he signed Executive Order D 2020 012, which requires the state labor office to begin paying claims within 10 days of receipt.

Once state officials began tracking fraud claims in June, they were left to navigate making timely payments, ensuring the security of their operating system, and rushing to find fluent coders to complete the upgrade.

Employers made mistakes, too. CDLE said employers are supposed to file a fraud report whenever an employee files for unemployment. But, if the employer checks “other” on the form, state labor officials assume the claim is from a job separation. In this case, the state is supposed to hold payment pending resolution. Polis’ 10-day order changed all that.

How Big Is The Impact?

State systems are not the only weak spot, CDLE contends. Another suspect is the federal PUA program, which expired at the end of December.

PUA was intended to help freelancers, gig workers, and others who lost their jobs because of the pandemic and don’t qualify for regular unemployment. The program provided $600 per week in benefits. However, the hasty rollout of the program made it a target for hackers and scammers.

Under PUA’s guidelines, state and local labor officials are responsible for administering the program. However, Colorado is currently not distributing PUA payments until it can secure its system. This means Coloradans relying on federal unemployment may go months without receiving payment.

Meanwhile, unemployment officers are still struggling to handle the increased workloads caused by the pandemic. An investigation by Colorado Public Radio found CDLE’s current wait time is over six weeks. As of mid-December, over 12,000 callback or appointment requests were in the queue. CDLE even began hiring customer service help from third-party staffing agencies in December, but the agency’s backlog seems endless.

Surprise Cards: Coloradans are opening their mailboxes to find US Bank ReliaCards or 1099-Gs that they don’t need, a sign that someone fraudulently used their name to file for unemployment.

Since mid-March, CDLE has paid out $2.5 billion in PUA claims and another $2.5 billion in regular unemployment insurance, according to CDLE data.

In September, CDLE estimated that three out of every four claims it received between July 18 and August 22 were fraudulent. Colorado officials were able to stop between $750 million and $1 billion leaving state coffers. Other states haven’t been so lucky.

In August, the U.S. Attorney’s Office for the Western District of Pennsylvania charged 33 individuals, including inmates at eight state and county jails and prisons in western Pennsylvania and their accomplices, with defrauding the PUA system of over $100 million total.

Later in December, U.S. Attorneys in California recovered another $2 million from a single actor. The scammer used the identity of a sitting U.S. Senator to file the claims.

Stopping The Gap

CDLE received updates rules from the U.S. Department of Labor concerning the administration of the PUA program on January 8. The new guidance reopened the program, reduced payments to $300 per week, and extended the eligible weeks of unemployment up to March 14, 2021.

Shortly thereafter, DOL officials released $100 million to states to shore up their unemployment systems and help them detect fraud.

Colorado spent a portion of the funds on a new partnership with ID.me, a biometrics company that will help the state verify unemployment claims so it can begin processing payments. Labor department Executive Director Joe Barela said the system will be used to verify the legitimacy of claims held up by weeks or months after being flagged as potentially fraudulent.

All new claims must perform identity verification through ID.me, with payouts released following a verification with facial recognition. The process is expected to be completed by January 27.

According to the company’s website, ID.me is currently used by over 22 million people and 350 partners, including federal and state agencies, health care organizations and financial institutions. It’s also in 14 other states, including Pennsylvania and California.

For Barela, the new funds and tools are a welcomed gift. However, they don’t mean Colorado is in the clear just yet.

“It’s important to note that we are walking a tightrope here,” Barela said in a statement. “We know that we want to get benefits out as quickly as possible to those who need unemployment insurance at this time. But we also want to put systems in place that protect our funds or benefits from going out the door to fraudulent claims.”

Denver Police Actions During George Floyd Protests ‘Extremely Troubling,’ Independent Monitor Says

Denver Police Actions During George Floyd Protests ‘Extremely Troubling,’ Independent Monitor Says

By Robert Davis

Denver’s Office of the Independent Monitor (OIM) released a long-awaited report on the actions of Denver police officers during the first five days of the George Floyd Protests, saying the officers’ lack of communication, excessive force, and scant documentation are “extremely troubling.”

The report specifically addresses several gaps in the Denver Police Department’s (DPD) use of force policy, crowd control measures, and less-than lethal weapons policies which “could have played a role in command review of force while events were unfolding.”

In all, OIM made 16 recommendations, including updating DPD’s crowd control policies to track which officers are assigned the duty, issuing multiple dispersal orders before using force, and disallowing the use of rubber-ball grenades.

DPD did not respond to request for comment from the Glendale Cherry Creek Chronicle.

Monitor Nick Mitchell said the recommendations are the result of a six-month investigation that considered both the unprecedented size of the crowds and the injuries suffered by both law enforcement officer and community members.

“Welcoming this level of scrutiny is not easy, and it demonstrates a strong commitment to public safety and building community trust,” he wrote in a letter presenting the report’s findings to City Council, the Mayor’s Office, the Department of Public Safety, and the Citizen Oversight Board.

“DPD officer and command staff demonstrated a similar commitment by responding thoroughly to our extensive document requests, and volunteering to participate in interviews,” Mitchell said.

Documentation And Policy Gaps

Between June and November, OIM reviewed DPD policies as well as over 200 hours of video and audio recordings and 25 hours of video recordings from DPD’s helicopter. The OIM team then compared their findings with academic literature on law enforcement best practices.

However, several encumbrances arose during OIM’s investigation, according to Mitchell. A prime example is DPD’s after-action reports — which are supposed to be filed every time an officer uses force — were often vague and documented only a fraction of the incidents.

Department policy requires police officers to file timely Use of Force Reports that include a description of the incident and a detailed recounting of the officer’s observations and actions. However, the agency’s crowd control manual is silent on these matters, which could have led to the delayed and vague incident reports OIM reviewed. Many officers did not fill out reports until 12 days after a use of force incident occurred, the investigation found.

A “footage gap” also arose during the investigation because gaps in DPD’s body-worn camera (BWC) policy resulted in several officers failing to record footage during the protest. DPD policies state BWCs must be activated by officers during “any encounter that becomes adversarial.” This practice is meant to shield officers from false accusations of excessive force.

OIM was able to identify over 150 officers who were assigned to the protests from a roster created on June 1, the only roster received from DPD. Of this total, only 38 officers produced BWC video files.

That same day, DPD officers made 124 arrests for curfew violations, carrying a concealed weapon, burglary, and felony menacing, among other charges. Department policy notes the core purpose of the BWC policy is “to capture crimes in-progress” and that “all arrests/citations” must be recorded. DPD did not provide OIM with a reason why these 124 arrests were not recorded.

Similar comparisons for the other four days the report covers were difficult because DPD did not record the number of officers assigned to the protest. DPD estimated between 150-200 officers worked the protect on May 30, but when OIM asked to see the BWC footage, it only produced videos from 75 officers.

Lawmakers addressed this issue when they passed SB217, also known as the “Law Enforcement Integrity Act” on June 10. The bill requires officers to record all interactions with the public and the footage of which may be available to the public within 21 days of the incident. Officers may also be decertified for failing to produce BWC footage in court.

Denver City Council finalized the purchase of new BWCs that automatically begin recording when an officer draws their firearm on December 7.

Use Of Force Against Protesters

OIM also said DPD inconsistently documented its crowd dispersal orders and less-than lethal munition deployments. The Department could not assess the total number of munitions deployed during the protests even though it produced a pre-protest inventory of its less-lethal munitions. Instead, OIM found that DPD asked the Aurora and Englewood police departments for supplies before spending $202,431.50 on munitions. The Colorado State Patrol even flew a plane to Wyoming to pick up the munitions.

Some officers who deployed these munitions were not certified to do so, OIM found. DPD certifies officers to use pepper ball and 40mm rubber bullet launchers through a four-hour training course. However, OIM discovered reports from officers who claimed to receive training when they arrived to work the protests given the emergency at hand.

One potential reason for the documentation gaps, according to the report, is that DPD officers reacted to the protest emotionally rather than professionally. The report cites a 2018 study published in the Journal of Social Movement Studies that concludes “police tend to respond to demonstrations about police brutality more aggressively than to protests with other messages.”

“The challenges presented by policing mass protests are magnified exponentially when the demonstrations concern police conduct itself. Police must still balance First amendment guarantees with the need to protect life and property, but they must do so under sustained criticism from protest participants,” OIM’s 94-page document reads.

The report also mentions “sustained criticism” of DPD officers may have accelerated the use of force against George Floyd protesters. Given the caustic nature of the protest, OIM said DPD should have instituted tighter internal controls over its use of force policy and added stricter reporting requirements but failed to do so.

“When a protest is about the police, officers may be insulted, threatened, or even targeted with thrown projectiles or other improvised weapons,” the report reads. “This behavior will naturally provoke a more forceful response from the police.”

Mutual Aid

While DPD was the main respondent to the protests, 18 other law enforcement agencies provided mutual aid. They include local police departments from Arvada, Thornton, and Westminster as well as the US Federal Bureau of Investigations and the Colorado Rangers.

Mutual aid is common in police work. Departments regularly sign agreements with each other outlining the scope of the aid to be provided and the resistance thresholds to abide by. However, several of the responding departments neither negotiated nor signed mutual aid agreements with DPD prior to the protests.

Without an aid agreement in place, assisting officers were required to follow their own department’s use of force policies rather than DPD’s policy. Many of the assisting agencies had less restrictive policies than DPD, which “may have impacted the kinds of force used by officers and in what amounts,” the report reads.

This created a situation where assisting departments had varying levels of involvement. Some were tasked with crowd control while others were asked to manage traffic. Meanwhile, several agencies fired less-than lethal munitions at protesters, resulting in several complaints for excessive force against DPD. Internal investigations that determined complaints to be about assisting officers were rerouted to the appropriate agency.

During interviews, DPD officers expressed concerns about requiring mutual aid officers to follow DPD’s use of force policy because other officers are trained under different policies. OIM said the concern is understandable but can be overcome through joint periodic training and proactively negotiating mutual aid agreements.

Going Forward

OIM stopped short of sweepingly rebuking the department. However, it said DPD’s actions signaled it was caught off guard by the protests. Even so, the agency commended the leadership of Police Chief Paul Pazen and Executive Director of Safety Murphy Robinson for their commitment to reform and rebuilding community trust.

“We have full confidence in their commitment to learning from these events and making the changes necessary to prevent similar outcomes in the future,” the report concludes.

However, some community members aren’t sold on the OIM’s rosy outlook. The Citizen Oversight board, which is tasked with reviewing DPD’s disciplinary and use of force policies, said “law enforcement or the preservation of order should ever come at the expense of transparency or accountability.”

“These are military grade munitions being used against citizens expressing their First Amendment rights,” Al Gardner, COB Chair, said in a statement. “The OIM’s report raises important questions about what is appropriate use of force in response to protests and demands a closer look at what institutional accountability should look like in these circumstances.”